Careers at Select Fire Protection

Burlington, ON

Position Overview:

We are looking for a highly organized, detail‑driven Service Coordinator to join our growing team. This role is essential to ensuring smooth operations, timely dispatching, and excellent customer communication. You will work closely with our fire alarm, sprinkler, suppression, and extinguisher technicians to schedule inspections, coordinate repairs, and maintain accurate records.

This position is perfect for someone who thrives in a fast-paced environment, communicates clearly, and enjoys solving problems.

• Schedule inspections, repairs, and emergency service calls for technicians.
• Manage daily calendars, route assignments, and job prioritization.
• Monitor technician check‑ins/out and update job statuses in the CRM.
• Coordinate after-hours or on‑call service when required.
• Respond to client inquiries via phone and email.
• Provide updates on scheduling, quotes, deficiencies, and job progress.
• Issue inspection reports and certificates to customers.
• Handle urgent requests and communicate with building personnel as needed.
• Create and update work orders, purchase orders, and service tickets.
• Track deficiencies and follow up with clients for repair approvals.
• Maintain compliance records and documentation for fire code requirements.
• Support billing by ensuring all job details, time, and materials are accurately recorded.
• Work closely with technicians, sales, and management to ensure efficient workflow.
• Coordinate parts/materials for upcoming jobs.
• Assist with project scheduling and customer onboarding when needed.

• 1–3 years of experience in service coordination, dispatching, or office administration (fire protection or trades industry preferred).
• Strong organizational skills with the ability to multitask and prioritize.
• Excellent communication and customer service skills.
• Comfortable working with CRM software platforms.
• Ability to work independently in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office (Outlook, Word, Excel).

• Competitive salary based on experience.
• Health & dental benefits.
• Opportunities for professional development and industry training.
• Supportive team environment with room for growth.
• Stable, long-term career in an essential industry.

 (GTHA & Niagara Region)

We are seeking a motivated, relationship‑driven Sales Representative to join our growing team. In this role, you’ll be responsible for developing new business, building long-term client relationships, and promoting our full range of fire and life safety services—including fire alarm, sprinkler, suppression, emergency lighting, extinguishers, and inspection programs.

This position is ideal for someone who is proactive, organized, and confident in communicating with building owners, property managers, facility directors, contractors, and other industry stakeholders.

• Prospect, qualify, and close new business opportunities in assigned territories.
• Conduct site visits, gather technical information, and prepare accurate proposals/quotes.
• Build and maintain strong relationships with property managers, commercial clients, and contractors.
• Identify client needs and recommend appropriate fire protection solutions and service packages.
• Follow up on leads from marketing, service technicians, and internal teams.
• Represent the company professionally at meetings, walkthroughs, and industry events.
• Maintain CRM records and track sales activity, pipeline, and monthly targets.
• Collaborate with service and operations teams to ensure seamless project delivery.

• 2+ years of sales experience (B2B or service industry preferred).
• Experience in fire protection, building services, construction, or related field is an asset.
• Strong communication, presentation, and negotiation skills.
• Ability to read and interpret technical information (training provided if needed).
• Valid driver’s license and reliable transportation.
• Self‑motivated, organized, and comfortable managing your own schedule.

• Competitive salary + commission structure.
• Vehicle allowance
• Benefits package (health, dental, etc.).
• Opportunities for career growth and industry training.
• Supportive team environment with strong operations and technical backing.